Account help
How to read your order status messages
April 25, 2019
It can be tricky to know what stage your pharmacy order is in once it’s been placed. To make things easier, we’ve updated our order status messages to make it clearer.
Latest posts
Start a new prescription request online
March 11, 2024
Filling your prescription online may be faster and easier than by phone or mail. View these steps to get started online.
Take advantage of automatic refills
Oct. 17, 2023
Stay on top of your prescriptions with auto refills. We show you how to sign up for them in your CenterWell Pharmacy account.
Why orders may get canceled
July 7, 2020
Depending on the situation, a prescription medicine order may be canceled. Here are some solutions to help get your medicine delivered right to your door.
Common causes for order delays at CenterWell Pharmacy
Dec. 15, 2021
Has your order been delayed? Reasons vary, from confirming your shipment to making sure your medicine is covered.
Your medicine’s journey from first fill to your mailbox
Dec. 15, 2021
Learn how CenterWell Pharmacy processes packages and ships your medicine straight to your home.