Find your pain relief supplies
How to order your OTC products
Once you’re signed in, you can easily shop all our products in the OTC store
Mail or Fax
You can download the OTC Health and Wellness Products catalog here. When you’re ready, fill out the order form on pages 3 and 4 and mail them to:
P.O Box 1197
Cincinnati, OH 45201-1197
or fax them to:
How do I use the OTC allowance?
1. See if your Humana plan offers an OTC allowance
If your plan includes the OTC benefit allowance, you’ll see an OTC credit in the top-right corner of the page when you sign in. This is the amount you can spend in one month or quarter
Depending on your plan, your allowance may expire at the end of each month or quarter or roll over to the next month or quarter through the end of your plan year.
2. Order your OTC products in a few easy steps
3. Enjoy free shipping on every order
Once your order is processed, your items will ship and should arrive in 10–14 days.
How do I keep track of my OTC credit allowance?
We’ll keep track of it for you! When you sign in, your OTC allowance will appear in the top-right corner of the page. If you place an order, this amount will update automatically when that order has processed.
What if my order total is more than my OTC allowance?
We’ll charge the remaining balance (including sales tax) to your default credit card. If you don’t have a credit card on file, we may remove products to bring your total at or below your remaining OTC allowance. If we need to remove products from an order, the remaining items covered by your allowance will still ship.