Over-the-counter benefit allowance

Your Humana plan may have an over-the-counter (OTC) benefit allowance.
Using your OTC benefit allowance, you may be able to purchase OTC health and wellness products from Humana Pharmacy® including:
  • First-aid supplies
  • Aspirin
  • Cough, cold and allergy medicine
  • And more

Note: Please check with your doctor or medical provider before taking any OTC medicine.
Does your Humana plan offer an OTC benefit allowance?

Not all Humana plans offer an OTC benefit allowance. If your plan does, this benefit allowance can go toward buying OTC medicine and other health and wellness products from Humana Pharmacy’s mail-delivery service. To find out if your plan has an OTC benefit allowance, sign in to MyHumana, go to "Documents & Forms" at the bottom of the page, and then review your Evidence of Coverage or Annual Notification of Change documents.


If your plan offers an OTC benefit allowance, what is your allowance for the plan year?

Humana updates benefits yearly to help ensure that plans stay valuable and affordable. It is important to understand your benefits for this plan year. For more information on your current plan year OTC benefit allowance, sign in to MyHumana, go to "Documents & Forms" at the bottom of the page, and then review your Evidence of Coverage or Annual Notification of Change documents.
If you have additional questions about the benefits offered on your plan, please call 1-855-211-8370 (TTY: 711), Monday to Friday, 8 a.m. to 11 p.m.; and Saturday, 8 a.m. to 6:30 p.m., Eastern time.


Paying for your OTC medicine

If your order exceeds your benefit allowance, please include payment for the balance due with your mail-in form. Payment can be in the form of a check or money order, or you can enter your credit card information on the form. If you are ordering online or via fax, please pay by credit card. Sales tax may apply if your order total is higher than your OTC benefit allowance.

Failure to submit payment in full will lead to items being cancelled to bring your order total at or below your OTC benefit allowance. Any unused balance does not roll over to the next month or quarter.

Ordering your OTC medicine
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Online: Sign in or register for Humana Pharmacy, and select “Over-the-Counter (OTC) Items” under “Shop Products” to see a list of products.


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Mail: Fill out the Health and Wellness Products Order Form and mail only the order form pages to:
Humana Pharmacy
PO Box 1197
Cincinnati, OH 45201-1197


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Fax: Fill out the Health and Wellness Products Order Form and fax only the order form pages to: 1-800-379-7617.

Your OTC order may be split into multiple shipments.


Quick Links
  1. OTC Product Catalog
  2. Keep this catalog with your important documents. You’ll need this catalog to see the health and wellness products you want to order.
  3. OTC Health and Wellness Products Order Form
  4. Call Humana Pharmacy at 1-855-211-8370(TTY: 711) if you have questions about using your OTC benefit allowance at Humana Pharmacy. Our Customer Care representatives are available Monday to Friday, 8 a.m. to 11 p.m.; and Saturday, 8 a.m. to 6:30 p.m., Eastern time.
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