CenterWell Pharmacy welcomes you CenterWell Pharmacy welcomes you

Coming soon: CenterWell Pharmacy and CenterWell Specialty Pharmacy

Personalized pharmacy care centered around you

 


Humana Pharmacy soon becoming CenterWell Pharmacy logo
In June, Humana Pharmacy® and Humana Specialty Pharmacy® will become CenterWell Pharmacy™ and CenterWell Specialty Pharmacy™. Best of all, there’s nothing you need to do, and there will be no disruption to your pharmacy services.

 

We’re becoming CenterWell Pharmacy and CenterWell Specialty Pharmacy to reflect our commitment to put you at the center of everything we do.

Here’s what you can expect from CenterWell Pharmacy and CenterWell Specialty Pharmacy

We’re always looking for new ways to improve your pharmacy experience:

  • We’re making ordering or auto refilling your prescriptions online even easier.
  • We’re investing in new digital tools to anticipate your changing health needs.
  • We’re providing more personalized support to help you on your journey to your best health.
CenterWell Pharmacist

Introducing CenterWell Pharmacy and
CenterWell Specialty Pharmacy

Dedicated support,
always within reach

Talk to a pharmacist when you have questions about your medications, and get help quickly with our free live chat service during business hours

Enjoy personalized and coordinated care to manage complex specialty conditions

Safe and reliable mail-
delivery to you

2 pharmacists review your medications for safety and accuracy

Discreet, tamper-resistant packaging

An enhanced pharmacy experience built for you

Simplified medication ordering—phone, text, web or mobile app

Easy auto refills of certain maintenance prescriptions to ensure you have your medications when you need them

Upgraded digital capabilities to better understand and anticipate your changing health needs

 

You have questions, we have answers

Why are you changing your name?

In June 2022, Humana Pharmacy and Humana Specialty Pharmacy are becoming CenterWell Pharmacy and CenterWell Specialty Pharmacy. We’re changing our name to reflect our commitment to putting you (our customer) at the center of everything we do.

 

What is CenterWell Pharmacy?

CenterWell Pharmacy, formerly Humana Pharmacy, is your online, mail-delivery pharmacy that helps you manage your maintenance prescription medication with convenient delivery to your home or location of your choice.

 

What is CenterWell Specialty Pharmacy?

CenterWell Specialty Pharmacy, formerly Humana Specialty Pharmacy, is your online mail-delivery specialty pharmacy. CenterWell Specialty Pharmacy offers prescription medication to treat chronic and complex conditions such as cancer, hepatitis C, HIV, rheumatoid arthritis and many more.

 

Does Humana own CenterWell?

Yes, CenterWell is a brand of Humana Inc.

 

Where will my medications come from?

Your medications will be handled with the same great care by the team that knows you. Your medications will now come from CenterWell Pharmacy or CenterWell Specialty Pharmacy, formerly Humana Pharmacy and Humana Specialty Pharmacy. The only thing changing is the name on your prescription label, order packaging, paperwork and communications.

 

Do I need to do anything to receive my prescriptions?

No. As part of the name change, your prescriptions will automatically come from CenterWell Pharmacy or CenterWell Specialty Pharmacy. There will be no delays or disruption with your prescription orders, and you will continue to receive your medications as you did before.

 

What happens if I need to fill a new prescription or 1 of my prescriptions changes before June?

Simply visit HumanaPharmacy.com, use the Humana Pharmacy mobile app or call Customer Care to update your order.

 

Will there be any disruption to my pharmacy services or delays receiving my orders between now and when Humana Pharmacy and Humana Specialty Pharmacy becomes CenterWell Pharmacy and CenterWell Specialty Pharmacy?

There will be no delays or disruption with your prescription orders, and you will continue to receive your medications as you usually do.

As part of the name change, we’ll update your prescriptions from Humana Pharmacy/Humana Specialty Pharmacy to CenterWell Pharmacy/CenterWell Specialty Pharmacy, so there is nothing for you to do or worry about.

 

Will I still be able to talk to a pharmacist?

Yes, we have a team of 600+ experienced pharmacists you can talk to—from the comfort of your home. We provide you full access to speak to a pharmacist during our normal business hours. You can also speak to a pharmacist for any urgent questions or concerns you may have about your medications 24 hours a day, 7 days a week.

 

How will I contact CenterWell Pharmacy/CenterWell Specialty Pharmacy?

In June, if you visit HumanaPharmacy.com or use the Humana Pharmacy mobile app, you’ll be redirected to the new CenterWell Pharmacy website and mobile app. You can also continue to use the same Customer Care numbers that you use today.

 

Will the website addresses change?

Yes. In June, HumanaPharmacy.com will become CenterwellPharmacy.com.

 

Do I need to notify my provider about the change to CenterWell Pharmacy or CenterWell Specialty Pharmacy?

No, we’re letting all of our providers know of the change. However, after June, you may want to remind your provider to send new prescription orders to CenterWell Pharmacy or CenterWell Specialty Pharmacy.

 

Will this change increase the cost of my prescriptions at CenterWell Pharmacy and CenterWell Specialty Pharmacy?

The change to CenterWell Pharmacy and CenterWell Specialty Pharmacy does not determine the cost of your prescription medications. The actual cost of your medications is determined when they’re processed. It’s based on your pharmacy benefits and the specific quantity, strength and dosage of the medicine.

 

Do I need to make a new online account?

No, and your username and password will remain the same.

 

Do I need to download a new mobile app?

No need to download a new app. If you have Automatic Downloads (iOS) or Auto-update apps (Android) turned on, we’ll automatically install the new version of your app. If your auto-update feature is turned off, you’ll see a message asking you to update when you open the Humana Pharmacy app. When your app updates to CenterWell Pharmacy, just sign in as normal! Your username and password will be the same.

 

Can I still order over-the-counter (OTC) products?

Yes, depending on your plan, you can still order your OTC products online from CenterWell Pharmacy.

 

What happens to my OTC balance?

Your OTC balance will remain the same when we become CenterWell Pharmacy in June 2022.

 

© 2022 Humana Pharmacy

Humana Pharmacy complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender, gender identity, ancestry, ethnicity, marital status, religion, or language. See our full accessibility rights information and language options.

[for Florida residents only]: Florida residents can research healthcare information and compare drug prices, pharmacies, hospitals and prescribers, by going to FloridaHealthFinder.gov.

Y0040_GHHLJHGEN_2022