Live agent chat is here to help

Man using the live agent chat feature on his laptop

Hi, we’re here. How can we help?

Because everything is better with a little help, we’re pleased to introduce you to our new live agent chat service. It’s pharmacy assistance when and where you need it.

Humana Pharmacy® is rolling out a new chat service to help you get the assistance you need, when you need it, fast and easy.

When you’re checking on the status of your order and have a question or concern, don’t worry about picking up the phone—simply sign in to your secure Humana Pharmacy account and go to your order status page. You can find this by selecting “View my orders” from the dashboard. You’ll notice a chat box in the bottom right-hand corner. Type in your question and get help right then and there. A live agent is here to help you in real time, hassle-free. 


Assistance when you want it

We want you to be able to manage your health and wellness in whatever way is most convenient to you. If you’re reviewing your account or prescription order and have questions, a live agent be there to help. Simply type what you want to know in the chat box and we’ll get back to you right away. We can help out with:

  • Order History
  • Order Status
  • Contact Us

The chat assistance is available Monday to Friday, from 8 a.m. to 8 p.m., Eastern time.

Looking forward to talking with you

You deserve prompt, dedicated service that’s on your side. So, what can the Humana Pharmacy live chat help you with?

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