Important update from Humana Pharmacy
During this time of uncertainty and disruption to our daily lives, it is more important than ever for Humana Pharmacy to take the necessary steps to better serve our customers. We wanted to give you a quick update on what we are doing in our pharmacy as we work to ensure that you continue to get your medications safely and on time.
- Many people are staying at home and are having their prescriptions delivered by mail right to their door via Humana Pharmacy. We apologize if you experience a slight delay when you call our pharmacy number. Please know that we are here for you and every call will be answered. If you prefer not to wait, you can always go to HumanaPharmacy.com or use our Humana Pharmacy app to place your refill order, check your order status, or make a payment.
- We have received some customer calls expressing concern about the potential for delays with pharmacy deliveries. We want you to know that we are in direct contact with UPS and the US Postal Service. At this point, they have confirmed that they have no current issues maintaining operations and that healthcare operations, like Humana Pharmacy, will continue to be prioritized. So, you can expect that your medications will continue to be delivered to you safely and securely.
- We continue to have in place the highest level of safety and cleanliness demanded of the pharmacy industry. We have taken additional steps to ensure the health and safety of our associates working in our pharmacies. These include splitting our shifts so fewer people are working at the same time, creating separate break areas, and ensuring all associates are protected with gloves and masks.
For additional information on everything that Humana Pharmacy is doing to manage your prescription orders during these unprecedented times, please use this link to get answers to our customer’s frequently asked questions.
Please be safe.
Your Humana Pharmacy Team