Humana Pharmacy wins J.D. Power Award for 3rd year in a row


We’ve done it again! Humana Pharmacy® has been named No. 1 in mail-order pharmacy customer satisfaction in the J.D. Power 2020 U.S. Pharmacy Study. It’s the 3rd consecutive year that Humana has received the prestigious honor.

The study ranks mail-order pharmacies in 4 key categories:

  • Prescription ordering and filling process 
  • Cost competitiveness
  • Prescription delivery
  • Customer service experience

Humana ranked highest in all 4 categories.

Thank you for the positive feedback and for filling your prescriptions with us. We appreciate your business and the continued opportunity to meet your standards of pharmacy care.

J.D. Power rankings are a consumer guide to finding which products or services ranked highest in J.D. Power Consumer Studies. All rankings are based on the opinions of a sample of consumers from a variety of industries who have used or owned the product or service being rated. J.D. Power has been capturing and analyzing the consumer’s voice for over 50 years across numerous industries.

Humana Pharmacy is here for you

This year’s win shows Humana Pharmacy’s focus on making every aspect of the healthcare experience better, more personal and more caring for our valued customers.

It starts from the moment you place an order with us. At Humana Pharmacy, you can order your prescriptions online any time, anywhere, and we’ll deliver them for free right to your front door. Our team of highly qualified pharmacists double-check every order for accuracy and make sure your medicines are delivered securely and on time.

We strive to be your partner in good health. That’s why if our customers have questions about their medications, they can connect any time, 24/7 with 1 of our 400 licensed pharmacists.

To learn more about the many benefits of filling your prescriptions through Humana Pharmacy, visit us at If you’re already a Humana member, sign in to MyHumana to view and use your benefits.