Sign in to HumanaPharmacy.com and select “Over-the-Counter (OTC) Supplies” from the “Shop OTC & Supplies” drop-down menu at the top of the page.
Fill out the Health and Wellness Products Order Form and mail only the order form pages to:
P.O Box 1197
Cincinnati, OH 45201-1197
or fax only the order form pages to:
Not all plans include an OTC allowance. If your current plan includes the OTC allowance, you’ll see an OTC credit at the top of the page when you sign in to HumanaPharmacy.com. This credit is the amount you are given per period to use toward OTC products.
You can order OTC products online through your HumanaPharmacy.com account, by downloading the Humana Pharmacy Mobile app, or by mailing or faxing the completed Health and Wellness Products Order Form.
Your order total will automatically be deducted from your current OTC allowance balance. The updated balance will display at the top-right side of the page. Your balance is only valid during each allowance period. It does not accumulate or roll over to the next period.
After your order processes, your items will be sent with free standard shipping and arrive in 10–14 days. Some orders may be split into multiple shipments.
If you have additional questions about what your Humana plan covers, please refer to your Evidence of Coverage document.
Don’t worry, we’ll keep track of it for you! Your OTC credit balance will display in the top-right corner of the page when you sign in. This balance will update once your purchases are submitted.
If your order exceeds your allowance, you are responsible for payment of any remaining balance due. Your order total may also include sales tax. Remember, your allowance renews each period and does not accumulate or roll over to the next allowance period.
Failure to submit full payment for any balance due may result in some items being cancelled from your order. We will ship any items that are covered by your current balance.