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Frequently Asked Questions

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Top 10 FAQ


Does Humana Pharmacy carry this product?

Are you a Medicare member?

If yes-

Go to Click "Shop Home" under Shop to see a list of products.

If no-

Humana updates benefits yearly so plans stay valuable and affordable. This includes the OTC Health & Wellness monthly benefit. For more information on your benefit allowance, check your evidence of coverage or your annual change notification. Just sign in to MyHumana and go to "Documents & Forms" at the bottom of the page. Sign in at


What drugs are covered by my plan?

To see which drugs are covered by your plan, sign in to MyHumana and select “Drug pricing tool” under the Tools & Resources section at the bottom of the page. You’ll be able to check coverage and cost of a drug by providing the drug name, strength and dosage.


What over-the-counter (OTC) products can I order through Humana Pharmacy?

If your Medicare plan includes an over-the-counter (OTC) Health & Wellness benefit, you can order a variety of OTC products such as pain relievers, cold medicine, vitamins and more. Sign in to your Humana Pharmacy account and select “Shop” to see a list of OTC items to purchase.

Learn more about OTC products

View the full OTC catalog and order form


What is the prescription (Rx) calculator?

The prescription (Rx) calculator is used to estimate the future cost of your medicines based on your current dosage. Sign in to MyHumana and select “Rx Calculator” under the Tools & Resources section at the bottom of the page to calculate your costs. 


Where can I find the nearest Humana Pharmacy?

Humana Pharmacy has select retail locations. To find the nearest Humana Pharmacy retail pharmacy, select the Pharmacy Locations link at the top of You'll be taken to the on-site section of the website. 


How do I refill my prescriptions?

To help us answer your question, please select the pharmacy:


What diabetes supplies can I get at Humana Pharmacy?

You can get blood glucose meters, test strips, lancets, lancing devices, syringes, needles, alcohol swabs, and control solutions at Humana Pharmacy.

Sign in to your Humana Pharmacy account and select the “Shop” tab to see a full list of our diabetes supplies.


How much will my drugs cost at Humana Pharmacy?

The cost of your drugs depends on the structure of your pharmacy benefits with your Humana health plan. When you order a prescription, you receive the estimated price. The actual cost is determined when your prescription request is processed. The cost is based on your pharmacy benefits, the specific quantity, strength and dosage of the drug. 

To get a cost estimate, choose one of these options:

Humana Pharmacy
1-800-379-0092 (TTY: 711)
Monday – Friday, 8 a.m. to 11 p.m., Eastern time
Saturday, 8 a.m. to 6:30 p.m., Eastern time

Humana Specialty Pharmacy 
1-800-486-2668 (TTY: 711)
Monday – Friday, 8 a.m. to 8 p.m., Eastern time
Saturday, 8 a.m. to 6 p.m., Eastern time


How do I find the Go365 Mall?


What is my order status?

To check your order status, choose one of these options:

  • Online: Sign in to your Humana Pharmay account to see your order status and to track your shipment. 
  • Mobile app: Download the free Humana Pharmacy app and sign in using your MyHumana username and password. Select “Order status” to get an update on your order.
  • Phone: Call 1-800-379-0092 (TTY: 711) any time and choose the order status option. Enter your prescription number to get a status of your order. 

Please note the automated option is not available for specialty orders. Specialty members call 1-800-486-2668 (TTY: 711) Monday – Friday, 8 a.m. to 8 p.m. or Saturday, 8 a.m. to 6 p.m., Eastern time.